Is Physiotherapy covered by OHIP?

Our New Hamburg location is able to provide OHIP funded Physiotherapy services.  You must meet certain criteria to be eligible for this funded service and there is a limited number of cases per year.  Please inquire for more information.  If you are not eligible for OHIP funded physiotherapy services fees are paid at the time of treatment and you will be given a receipt to submit to your extended health care provider to receive reimbursement.

Do I need a referral from my doctor?

You do not need a doctor’s referral to see a physiotherapist; however some insurance companies require a referral from your doctor before they will reimburse costs. Once we have received your consent, we communicate our findings and progress openly with your family doctor and healthcare team.

Will my insurance company cover 100% of my treatment costs?

 Coverage for physiotherapy services varies between each insurance company.  If you are unsure of the amount of coverage you have, it is a good idea to contact your insurance company prior to receiving treatment.

What type of injuries do you treat?

Physiotherapists treat a broad range of conditions that affect the musculoskeletal, circulatory, respiratory, and nervous systems. Injuries can be related to everyday activities, sport, and work or motor vehicle accidents.

Can physiotherapy help me?

Your physiotherapist will do a detailed assessment to determine if physiotherapy is appropriate for you. Once assessed, the therapist will develop a treatment program that is suitable to your needs.

What may my treatment involve?

Treatment varies depending on the condition being treated, your goals and needs. Your physiotherapist will use a variety of different techniques such as manual therapy; therapeutic exercise; posture and gait retraining; modalities; and techniques to correct muscle imbalance, postural alignment, coordination and balance.

How will I know if my treatment is working?

You can ask your physiotherapist what you should expect from treatment and when. Some of the indicators you can use to evaluate your progress are: ability to return to work, sports or other activities; how much you can lift or carry; how long you can do an activity; how far you can run, walk, or bike; increase in motion or strength, intensity of pain; how long you are pain free, or improved overall quality of life.

What should I wear to my appointment?

Please feel free to wear comfortable loose fitting clothing. If you are presenting with a problem of your upper back or shoulders, it is a good idea for women to wear/bring a tank top. If you are coming for a lower extremity injury it is a good idea to wear/bring shorts.

How long is a typical treatment session?

For your initial appointment, plan on being 1 hour. Additional follow-up appointments are usually 30 minutes in length.

How long will my recovery time be?

The length of recovery time depends on your diagnosis, the severity of your condition, and how dedicated you are to doing your part outside of treatments. It is very important to follow through with your home exercise program and instructions to expedite your recovery. It is our goal to not only get rid of your pain, but to reduce the likelihood of your condition returning.

Should I use ice or heat on my injury?

Ice is most commonly used for acute injuries (within 48 hours). Ice can help minimize the swelling around the area of injury. Heat should be used for chronic conditions to help relax and loosen tissues, and to stimulate blood flow to the area of injury. If you are unsure of which treatment to use, please ask.

Do you treat WSIB and MVA patients?


I have been referred to another physiotherapy clinic by my doctor. Can I come to your clinic instead?

Yes. It is your decision where you go for your physiotherapy treatments, as long as the Physiotherapists is registered with the College of Physiotherapists of Ontario.